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FAQ

  • My DCS-2800KT kit won’t detect SD card, even though it’s inserted in the hub – what should I do? Read Answer
  • How can I add more Covrs to my network? Read Answer
  • My camera is configured to record into the mydlink Cloud. Where can I find those recordings? Read Answer
  • I feel like I’m getting a lot of false alarms from my camera – is it normal? Read Answer
  • I want to add another camera to my DCS-2802KT kit. Can I do that? Read Answer
  • I can’t log in to my mydlink camera because I don’t know the admin password. Can I recover it? Read Answer
  • Why do I see only one network on my dual band router from the DIR range? Read Answer
  • I changed routers and now my wireless D-Link products don’t work. Why? Read Answer
  • I have a D-Link McAfee router. How do I install McAfee on devices in my network? Read Answer
  • I have a wireless D-Link camera and cannot connect it to my wifi. The router is an Apple AirPort. What can I do? Read Answer
  • Why is the connection slow or unstable on my LTE router if my internet provider has excellent LTE quality? Read Answer
  • I switched e-mails – how can I change e-mail for my mydlink account? Read Answer
  • I can’t install my DCS-8000LH – the app says I can’t connect to the camera. Why? Read Answer
  • I have set up my LH camera to send me push notifications, but it never does. What is wrong? Read Answer
  • I want to add another D-Link Powerline device to my network. Does it have to be the same model that I have? Read Answer
  • Why DWM-222 is not running on my macOS? Read Answer
  • Why my ‘LH’ camera does not register any movement, even after creating ‘automation’? Read Answer
  • Why don’t I get any Internet access from my new fiber router (DIR series)? Read Answer
  • Why do I see the camera’s live view on a mobile app but not on a PC (‘LH’ cameras range)? Read Answer
  • Why my DWR-953 router cannot connect to the Internet? Read Answer