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FAQ

  • Where can I see who has logged on using their Social Login Credentials? Read Answer
  • How to reset my Nuclias devices? Read Answer
  • What happens if a Nuclias Access Point cannot connect to Nuclias server? Read Answer
  • How can adjust the amount of information displayed on the Access Point Page? Read Answer
  • Can I schedule reports to be emailed to me periodically? Weekly or Monthly for example? Read Answer
  • What will happen to the statistics if I move a device from one Site to another? Read Answer
  • How can I determine if the radio is enabled or disabled on AP? Read Answer
  • What will happen if the clock time on the devices is not synchronised with the NTP server? Read Answer
  • How fast is the polling of data for Nuclias access points? Read Answer
  • How can I find out if a user is logged into the Captive portal? Read Answer
  • How does auto-channel selection work? Read Answer
  • How can I move a device from one site to another site? Read Answer
  • Can I pre-configure the settings on my Nuclias devices prior to delivering to the end-user site? Read Answer
  • How to setup Social Login (Google, Facebook)? Read Answer
  • How can I delete a site? Read Answer
  • Can I customise the captive portal with my own HTML code? How? Read Answer
  • How to modify the organization name on Nuclias directly? Read Answer
  • How can I remove a device from Nuclias? Read Answer
  • What is the difference between Profile and Device options under the Configure menu option? Read Answer
  • How do I manually set my device’s IP address if the device failed to connect to Nuclias? Read Answer