FAQ

  • What operating systems and browsers do 1st Generation mydlink web portal support? Read Answer
  • What is Smart Bluetooth? Read Answer
  • How do I change the storage location in D-ViewCam v3.x? Read Answer
  • What are the available cloud recording subscription plans? What is the appropriate plan for me? Read Answer
  • How many mydlink cloud recording subscriptions are available in the mydlink app? Read Answer
  • How do I watch cloud recorded videos? Read Answer
  • What do I do if I forget the login username & password of my camera? Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • How do I factory reset my DCS Camera? Read Answer
  • What are the system requirements for D-ViewCam 3.x? Read Answer
  • How do I reset my DSP-W218 ? Read Answer
  • What devices does the mydlink app support ? Read Answer
  • How do I set up the camera using the mydlink app ? Read Answer
  • Why does the LED not light up? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • How do I configure motion detection on my camera? Read Answer
  • How do I setup e-mail notifications for Events in D-ViewCam v3.x ? Read Answer
  • How do I setup the Smart Guard System to monitor events on my camera using D-ViewCam v3.x? Read Answer
  • Is it mandatory to subscribe to the mydlink cloud recording service? Read Answer
  • Why can't I log in to the mydlink app (version 1.10 or earlier)? Read Answer
  • How do I manually upgrade the firmware of my camera? Read Answer
  • How can I activate or upgrade the cloud recording service Read Answer
  • How many users can I assign to the camera? Read Answer
  • How do I set up motion detection using the mydlink app? (For LH series) Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • How do I setup my Wi-Fi camera using the mydlinkLite App? Read Answer
  • How to view my 1st generation mydlink camera on macOS Catalina 10.15 ? Read Answer
  • How do I set up the mydlink devices with the Google Assistant? Read Answer
  • How many cameras can I add to my mydlink account Read Answer
  • How do I reset my D-Link IP camera back to factory default settings? Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • How do I configure the audio settings (microphone) on my DCS-2330L? Read Answer
  • How do I set up my camera using the mydlink app? Read Answer
  • How long will my video marked “Pinned” be retained in the cloud? Read Answer
  • Do I need to manage cloud storage space? Read Answer
  • What can I do if I can’t find footage in the cloud? Read Answer
  • How do I configure my camera's wireless settings? Read Answer