FAQ

  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • I no longer receive motion/sound detection notifications Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • How many mydlink cloud recording subscriptions are available in the mydlink app? Read Answer
  • The image is out of focus. Read Answer
  • What devices does the mydlink app support ? Read Answer
  • What is the max SD card size supported on my mydlink camera Read Answer
  • Will the mydlink cloud recording service be available for all countries? Read Answer
  • How do I configure my cameras network settings Read Answer
  • How do I mount my camera to the wall or ceiling? Read Answer
  • I'm getting error Unable to add this device to your mydlink account during my mydlink camera setup Read Answer
  • How to view my 1st generation mydlink camera on macOS Catalina 10.15 ? Read Answer
  • Can I change my subscription plan? Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • How do I setup the Smart Guard System to monitor events on my camera using D-ViewCam v3.x? Read Answer
  • Why my camera is not compatible with my DNR ? Read Answer
  • How do I set up scheduled recording in D-ViewCam? Read Answer
  • What should I do if my camera is not detected by the mydlink Baby app? Read Answer
  • Why there is no sound on D-ViewCam recording playback? Read Answer
  • How do I find the device Hardware Version? Read Answer
  • How do I setup and install my DCS 5222L Read Answer
  • Why can't I log in to the mydlink app (version 1.10 or earlier)? Read Answer
  • Why can’t I find some of automation rules and schedules after migrating from the mydlink app v1.11 or v1.12 to the new mydlink app v2.00? Read Answer
  • Why can’t I find some of my Schedules after updating to the new mydlink app ? Read Answer
  • Why can’t I find some of my Automation rules after updating to the new mydlink app ? Read Answer
  • Why can’t I download and update to the mydlink app version 2.00 ? Read Answer
  • How do I set up automated rules to control my smart plug and camera using the mydlink app (For LH series)? Read Answer
  • How do I migrate from the mydlink app to the new mydlink app version 2.00 ? Read Answer
  • Do I need to update to the new mydlink app on all my mobile devices ? Read Answer
  • Can I downgrade to the mydlink app version 1.12 or earlier? Read Answer
  • How do I reset my DSP-W218 ? Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • How can I activate or upgrade the cloud recording service Read Answer
  • How do I set up sound detection using the mydlink app? (For L series) Read Answer
  • How do I set up motion detection using the mydlink app? (For L series) Read Answer
  • How do I set up my camera using the mydlink app? Read Answer
  • How do I remove cloud recorded videos? Read Answer
  • How do I record videos to my mobile device using the mydlink app? Read Answer
  • How do I add the cloud recording service on my camera? Read Answer
  • Do I need to manage cloud storage space? Read Answer