FAQ

  • How do I cancel my subscription? (for iOS users) Read Answer
  • How do I set up automated rules to control my smart plug and camera using the mydlink app (For LH series)? Read Answer
  • How many mydlink cloud recording subscriptions are available in the mydlink app? Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • Can cloud recordings and SD card recordings work simultaneously? Read Answer
  • Can videos be downloaded from the cloud to the SD card of my cameras? Read Answer
  • How do I setup the Smart Guard System to monitor events on my camera using D-ViewCam v3.x? Read Answer
  • Why my camera is not compatible with my DNR ? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • How do I set up and install my DCS-942L? Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • Can I download my video clips on my mobile device? Read Answer
  • How to view my 1st generation mydlink camera on macOS Catalina 10.15 ? Read Answer
  • How do I set up my camera using the mydlink app? Read Answer
  • Hvor finder jeg mydlink™ Home-app'en? Read Answer
  • How to setup Motion detection ? Read Answer
  • How do I set up the mydlink devices with the Google Assistant? Read Answer
  • What operating systems and browsers do 1st Generation mydlink web portal support? Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • What do the event icons mean? Read Answer
  • Will the mydlink cloud recording service be available for all countries? Read Answer
  • What can I do if the wizard can NOT find NAS? Read Answer
  • How do I reset my camera to factory default settings? Read Answer
  • How do I add a mydlink-enabled device to my account if it's currently registered to another account? Read Answer
  • How do I configure Internet Explorer to allow ActiveX Controls for my mydlink camera Read Answer
  • Can I remove cloud record videos manually? Read Answer
  • How do I set up my DCS-2802KT-EU? Read Answer
  • What should I do if I can NOT set the device password Read Answer
  • How do I configure my camera's wireless settings? Read Answer
  • Is it possible to put the streaming video from my IP camera on to my own webpage? Read Answer
  • How do I set up motion detection using the mydlink app? (For LH series) Read Answer
  • How many cameras can I watch at the same time ? Read Answer
  • How do I find the device Hardware Version? Read Answer
  • How to set up wireless on my DCS-2670L? Read Answer
  • How do I setup and install my DCS 5222L Read Answer
  • Why can’t I find some of automation rules and schedules after migrating from the mydlink app v1.11 or v1.12 to the new mydlink app v2.00? Read Answer
  • Do I need to update to the new mydlink app on all my mobile devices ? Read Answer