FAQ

  • Why can't I log in to the mydlink app (version 1.10 or earlier)? Read Answer
  • Why can’t I find some of my Schedules after updating to the new mydlink app ? Read Answer
  • Why can’t I find some of my Automation rules after updating to the new mydlink app ? Read Answer
  • How do I migrate from the mydlink app to the new mydlink app version 2.00 ? Read Answer
  • Can I downgrade to the mydlink app version 1.12 or earlier? Read Answer
  • How do I reset my DSP-W218 ? Read Answer
  • How do I set up my camera using the mydlink app? Read Answer
  • How can I activate or upgrade the cloud recording service Read Answer
  • How do I add the cloud recording service on my camera? Read Answer
  • Does my Wi-Fi camera support SD Card recording ? Read Answer
  • What do I need to do before I upgrade from the mydlink Lite app to the mydlink app ? Read Answer
  • How do I set up sound detection using the mydlink app? (For L series) Read Answer
  • How do I set up motion detection using the mydlink app? (For L series) Read Answer
  • How do I remove cloud recorded videos? Read Answer
  • How do I record videos to my mobile device using the mydlink app? Read Answer
  • Do I need to manage cloud storage space? Read Answer
  • Does cloud recording support continuous recordings or schedule recordings? Read Answer
  • Do I need to renew my subscription plan? Read Answer
  • Can my recordings be synchronized with my Google Drive or Dropbox account? Read Answer
  • Can I transfer my subscription to my other mydlink account? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • Is it possible to put the streaming video from my IP camera on to my own webpage? Read Answer
  • How do I set up motion detection using the mydlink app? (For LH series) Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • How many cameras can I watch at the same time ? Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • How do I set up my DCS-2802KT-EU? Read Answer
  • How do I find the device Hardware Version? Read Answer
  • Can videos be downloaded from the cloud to the SD card of my cameras? Read Answer
  • Can cloud recordings and SD card recordings work simultaneously? Read Answer
  • How to set up wireless on my DCS-2670L? Read Answer
  • How do I setup and install my DCS 5222L Read Answer
  • Why can’t I find some of automation rules and schedules after migrating from the mydlink app v1.11 or v1.12 to the new mydlink app v2.00? Read Answer
  • Do I need to update to the new mydlink app on all my mobile devices ? Read Answer
  • How do I set up automated rules to control my smart plug and camera using the mydlink app (For LH series)? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • How to hard reset NAS Storage device to default settings? Read Answer
  • Does D-ViewCam Support MAC OS Read Answer
  • Hvor finder jeg mydlink™ Home-app'en? Read Answer
  • Why can’t I download and update to the mydlink app version 2.00 ? Read Answer