FAQ

  • What if an AP does not respond after a firmware upgrade or if it was interrupted? Lees antwoord
  • Where can I see who has logged on using their Social Login Credentials? Lees antwoord
  • How to reset my Nuclias devices? Lees antwoord
  • What happens if a Nuclias Access Point cannot connect to Nuclias server? Lees antwoord
  • How can adjust the amount of information displayed on the Access Point Page? Lees antwoord
  • Can I schedule reports to be emailed to me periodically? Weekly or Monthly for example? Lees antwoord
  • What will happen to the statistics if I move a device from one Site to another? Lees antwoord
  • How can I determine if the radio is enabled or disabled on AP? Lees antwoord
  • What will happen if the clock time on the devices is not synchronised with the NTP server? Lees antwoord
  • How fast is the polling of data for Nuclias access points? Lees antwoord
  • How can I find out if a user is logged into the Captive portal? Lees antwoord
  • How does auto-channel selection work? Lees antwoord
  • How can I move a device from one site to another site? Lees antwoord
  • Can I pre-configure the settings on my Nuclias devices prior to delivering to the end-user site? Lees antwoord
  • How to setup Social Login (Google, Facebook)? Lees antwoord
  • How can I delete a site? Lees antwoord
  • Can I customise the captive portal with my own HTML code? How? Lees antwoord
  • How to modify the organization name on Nuclias directly? Lees antwoord
  • How can I remove a device from Nuclias? Lees antwoord
  • What is the difference between Profile and Device options under the Configure menu option? Lees antwoord
  • How do I manually set my device’s IP address if the device failed to connect to Nuclias? Lees antwoord
  • Can you set a static IP address on Nuclias Access Points? Lees antwoord
  • How do I create a Nuclias account? Lees antwoord
  • What is the difference between admin, editor, monitor, and viewer users? Lees antwoord
  • What is management VLAN for Nuclias? Lees antwoord
  • How do I upgrade the firmware of the Nuclias Access Point? Lees antwoord
  • What do the LED Lights mean on a Nuclias Access Point? Lees antwoord
  • What happens if I forget my account username and/or password? Lees antwoord