FAQ

  • How to view my 1st generation mydlink camera on macOS Catalina 10.15 ? Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer
  • What can I do if the router always shows "Loading" on mydlink portal? Read Answer
  • How do I reset my mydlink account password Read Answer
  • How do I find the device Hardware Version? Read Answer
  • How do I register for a mydlink account? Read Answer
  • How do I setup and install my DCS 5222L Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • Active X fails to install during my mydlink camera setup Read Answer
  • How do I manually upgrade the firmware on my mydlink camera Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • How do I configure the audio settings (speaker and microphone) on my DCS-942L? Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • Why didn't I receive the verification e mail when creating a mydlink account? Read Answer
  • What do I do if I forget the login username & password of my mydlink camera? Read Answer
  • How do I view the photos and videos taken by the camera? Read Answer
  • How do I change the LAN IP address of my camera? Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • How do I configure my camera's wireless settings? Read Answer
  • What should I do if the setup wizard can't find my device? Read Answer
  • What can I do if I forget my camera password? Read Answer
  • Looking for Information related to the MyDlink App ? Read Answer
  • What should I do if I can NOT set the device password Read Answer
  • How do I set up the mydlink devices with the Google Assistant? Read Answer
  • How do I set up a mydlink-enabled Cloud Camera? Read Answer
  • Error Unable to connect to mydlink website during Setup Wizard Read Answer
  • How do I remove my camera from my mydlink account Read Answer
  • Does my security camera support Bluetooth ? How does it work ? Read Answer
  • Does my Wi-Fi camera support SD Card recording ? Read Answer
  • Does my Wi-Fi camera support 2-way audio ? Read Answer
  • How to send an Email Notification from my Wi-Fi camera when Motion is detected ? Read Answer
  • How to send an Email Notification from my Wi-Fi camera when a Sound is detected ? Read Answer
  • What Mobile app can work with my my Wi-Fi camera? What are the system requirements of the Mobile App ? Read Answer
  • I can’t receive the verification e-mail for my mydlink account Read Answer
  • How to update the firmware ? Read Answer
  • How to setup Motion detection ? Read Answer
  • How to setup Sound detection ? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer