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FAQ

  • My mydlink-enabled product is "Offline". Read Answer
  • How do I find the device Hardware Version? Read Answer
  • How to install mydlink plugin on Mac OS 10.12 Read Answer
  • Why does Java not load when trying to view my camera through the mydlink portal in Mac OS 10.7? Read Answer
  • How do I remove my camera from my mydlink account Read Answer
  • How do I change my Cloud Camera's Night Mode settings? Read Answer
  • How do I update my device's firmware manually? Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • How to change camera connection type from wired to wireless through mydlink portal? Read Answer
  • How do I use the two-way audio feature of my Cloud Camera Read Answer
  • What can I do if I have Java installation issues on Mac OS? Read Answer
  • In the Playback tab, video clips won’t play when I click on them. Read Answer
  • I’m using Safari 6.1 or higher, and my microphone isn’t working for two-way audio. Read Answer