FAQ

  • What operating systems and browsers do 1st Generation mydlink web portal support? Read Answer
  • How do I set up the mydlink devices with the Google Assistant? Read Answer
  • How many mydlink cloud recording subscriptions are available in the mydlink app? Read Answer
  • How do I view the photos and videos taken by the camera? Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • How do I set up a mydlink-enabled Cloud Camera? Read Answer
  • How do I set an administrator (admin) password on my DCS-942L? Read Answer
  • How do I set up and install my DCS-2330L? Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • I'm getting error Cannot find Camera during my Mydlink camera setup Read Answer
  • How to install mydlink plugin on Mac OS 10.12 Read Answer
  • How do I find the device Hardware Version? Read Answer
  • I used an Android device to set up my 180 Cam HD, but iOS users logging in with the same account cannot see the camera. What should I do? Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • My camera is not detected. Read Answer
  • How do I mount my DCS 930L 932L to the wall or ceiling Read Answer
  • I heard that the 180 Cam HD now supports remote viewing through the Omna app for iOS without needing a Home Hub (Apple TV or iPad at home). But when I tried to use the Omna app remotely, I could not connect to the camera. Read Answer
  • Why my camera is not compatible with my DNR ? Read Answer
  • Do I need to renew my subscription plan? Read Answer
  • Why can’t I connect to my wireless router? Read Answer
  • How do I setup and install my DCS 5222L Read Answer
  • How do I set up automation using the mydlink app ? Read Answer
  • Why can't I log in to the mydlink app (version 1.10 or earlier)? Read Answer
  • Why can’t I find some of automation rules and schedules after migrating from the mydlink app v1.11 or v1.12 to the new mydlink app v2.00? Read Answer
  • Why can’t I find some of my Schedules after updating to the new mydlink app ? Read Answer
  • Why can’t I find some of my Automation rules after updating to the new mydlink app ? Read Answer
  • Why can’t I download and update to the mydlink app version 2.00 ? Read Answer
  • How do I set up automated rules to control my smart plug and camera using the mydlink app (For LH series)? Read Answer
  • How do I migrate from the mydlink app to the new mydlink app version 2.00 ? Read Answer
  • Do I need to update to the new mydlink app on all my mobile devices ? Read Answer
  • Can I downgrade to the mydlink app version 1.12 or earlier? Read Answer
  • How do I reset my DSP-W218 ? Read Answer
  • I heard that the Omna 180 Cam HD is now compatible with Android devices. I have an 180 Cam HD that does not have the latest firmware and the packaging does not state Android compatibility, can it be used with an Android device? Read Answer
  • How do I reset the Omna camera? Read Answer
  • How do setup email notifications on my mydlink camera Read Answer
  • How to add 2nd camera to the same mydlink account? Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • What should I do if the setup wizard can't find my device? Read Answer
  • Error Unable to connect to mydlink website during Setup Wizard Read Answer