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FAQ

  • How to install mydlink plugin on Mac OS 10.12 Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • How do I register for a mydlink account? Read Answer
  • Can I record video from a Cloud Camera directly to my PC Read Answer
  • How do I manage user accounts providing specific privileges in D-ViewCam v3.x? Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • How to change camera connection type from wired to wireless through mydlink portal? Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • What should I do if mydlink keeps asking me to download the mydlink services plug-in but I have installed? Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • I can't hear audio from my Cloud Camera in the mobile app. Read Answer
  • How do I mount my DCS 930L 932L to the wall or ceiling Read Answer
  • Recovery procedures of the cameras after bad flash firmware Read Answer
  • Error Unable to connect to mydlink website during Setup Wizard Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • What should I do if I can NOT set the device password Read Answer
  • How to install mydlink services plug-in on Windows Internet Explorer? Read Answer
  • I'm getting error Cannot find Camera during my Mydlink camera setup Read Answer
  • How do I hard reset my device back to the factory default settings? Read Answer
  • How to install mydlink services plug-in on Firefox? Read Answer
  • How do I find the device Hardware Version? Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • Why does the setup wizard for my DCS camera not work? Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer
  • How to add 2nd camera to the same mydlink account? Read Answer
  • What operating system and browsers does mydlink support? Read Answer
  • How to install mydlink services plug-in on Chrome? Read Answer
  • How do I set up a mydlink-enabled Cloud Camera? Read Answer
  • How do I add a camera in D View Cam v3 x Read Answer
  • How do I add a mydlink-enabled device to my account if it's currently registered to another account? Read Answer
  • How do I manually upgrade the firmware on my mydlink camera Read Answer
  • How do I configure my camera's wireless settings? Read Answer
  • Where are my snapshots saved to? Read Answer
  • How do I update my device's firmware manually? Read Answer
  • How many cameras can I add to my mydlink account Read Answer
  • How do I change my Cloud Camera's Night Mode settings? Read Answer
  • Active X fails to install during my mydlink camera setup Read Answer
  • Why can't I see the video from my camera on D-ViewCam? Read Answer
  • How do I configure Internet Explorer to allow ActiveX Controls for my mydlink camera Read Answer