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FAQ

  • How to install mydlink plugin on Mac OS 10.12 Read Answer
  • The image is out of focus. Read Answer
  • How can I configure the camera’s settings? Read Answer
  • How do I mount my camera to a wall or ceiling? Read Answer
  • I no longer receive motion/sound detection notifications Read Answer
  • How do I register for a mydlink account? Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • How to change camera connection type from wired to wireless through mydlink portal? Read Answer
  • What should I do if mydlink keeps asking me to download the mydlink services plug-in but I have installed? Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • How to install mydlink services plug-in on Windows Internet Explorer? Read Answer
  • I'm getting error Cannot find Camera during my Mydlink camera setup Read Answer
  • How to install mydlink services plug-in on Firefox? Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • My camera is not detected. Read Answer
  • Why does the setup wizard for my DCS camera not work? Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer
  • How do I reset my camera to factory default settings? Read Answer
  • How to add 2nd camera to the same mydlink account? Read Answer
  • What operating system and browsers does mydlink support? Read Answer
  • How to install mydlink services plug-in on Chrome? Read Answer
  • How do I set up a mydlink-enabled Cloud Camera? Read Answer
  • How do I add a camera in D View Cam v3 x Read Answer
  • How do I add a mydlink-enabled device to my account if it's currently registered to another account? Read Answer
  • How do I manually upgrade the firmware on my mydlink camera Read Answer
  • The app has no sound. Read Answer
  • How do I manually upgrade the firmware on my baby camera using Windows®? Read Answer
  • How many cameras can I add to my mydlink account Read Answer
  • How do I configure Internet Explorer to allow ActiveX Controls for my mydlink camera Read Answer
  • In the Playback tab, video clips won’t play when I click on them. Read Answer
  • I’m using Safari 6.1 or higher, and my microphone isn’t working for two-way audio. Read Answer
  • How do I change the password on my Baby Camera? Read Answer
  • What should I do if mydlink services plug-in (Uplayer) crashed or it keeps loading? Read Answer
  • I'm getting error Unable to add this device to your mydlink account during my mydlink camera setup Read Answer
  • What should I do if I see the message Unable to access your device? Read Answer
  • How to install mydlink services plug-in on Safari? Read Answer
  • How do I reset my mydlink account password Read Answer
  • How do I set up and install my Baby Camera? Read Answer
  • How do I manually upgrade the firmware on my mydlink Baby Camera using a computer with a Mac operating system? Read Answer
  • How to find Microsoft IE 11 on your new Windows® 10 Operating System Read Answer