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FAQ

  • How to install mydlink plugin on Mac OS 10.12 Read Answer
  • How do I configure Internet Explorer to allow ActiveX Controls? Read Answer
  • How do I remove my camera from my mydlink account Read Answer
  • Which types of motion detection are available on my IP camera? Read Answer
  • How do you setup Scheduled Recording in D-ViewCam? Read Answer
  • How do I change the storage location in D-ViewCam v3.x? Read Answer
  • Why does Java not load when trying to view my camera through the mydlink portal in Mac OS 10.7? Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • Can I record video from a Cloud Camera directly to my PC Read Answer
  • How do I manage user accounts providing specific privileges in D-ViewCam v3.x? Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • How to change camera connection type from wired to wireless through mydlink portal? Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • I can't hear audio from my Cloud Camera in the mobile app. Read Answer
  • Error Unable to connect to mydlink website during Setup Wizard Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • What should I do if I can NOT set the device password Read Answer
  • How do I hard reset my device back to the factory default settings? Read Answer
  • What is the max SD card size supported on my mydlink camera Read Answer
  • How do I find the device Hardware Version? Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • Where are my snapshots saved to? Read Answer
  • How do I update my device's firmware manually? Read Answer
  • How do I change my Cloud Camera's Night Mode settings? Read Answer
  • Why can't I see the video from my camera on D-ViewCam? Read Answer
  • How do I increase the resolution of my camera when viewing through the mydlink mobile app? Read Answer
  • What should I do if I forget my mydlink-enabled products device password Read Answer
  • I’m using Safari 6.1 or higher, and my microphone isn’t working for two-way audio. Read Answer
  • How do I setup the D-ViewCam Mobile app with a PC running D-ViewCam? Read Answer
  • How do I configure my cameras network settings Read Answer
  • How do I setup the Smart Guard System to monitor events on my camera using D-ViewCam v3.x? Read Answer
  • How do I use the two-way audio feature of my Cloud Camera Read Answer
  • I use Mac OS X 10.7.x Lion, and I can’t see my camera’s Live View. What should I do? Read Answer
  • Does D-ViewCam Support MAC OS? Read Answer
  • How do I add a camera in D-ViewCam v3.x? Read Answer
  • How do I mount my camera to the wall or ceiling? Read Answer
  • What are the system requirements for D-ViewCam 3.x? Read Answer
  • What can I do when Active X fails to install during my mydlink camera setup? Read Answer
  • How do I check what version of Java is installed on my Mac? Read Answer