FAQ

  • Can I download my video clips on my mobile device? Read Answer
  • How do I reset my DSP-W218 ? Read Answer
  • How do I set an administrator (admin) password on my DCS-942L? Read Answer
  • What Mobile app can work with my my Wi-Fi camera? What are the system requirements of the Mobile App ? Read Answer
  • How do I reset my mydlink account password Read Answer
  • How do I change the channel on my router? Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • What do I need to do before I upgrade from the mydlink Lite app to the mydlink app ? Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • I'm getting error Unable to add this device to your mydlink account during my mydlink camera setup Read Answer
  • How do I hard reset my device back to the factory default settings? Read Answer
  • How do I reset my D-Link IP camera back to factory default settings? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • How to change camera connection type from wired to wireless through mydlink portal? Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • My camera has a DNS setting what is this and what should I be setting up as my DNS addresss.? Read Answer
  • Can cloud recordings and SD card recordings work simultaneously? Read Answer
  • I no longer receive motion/sound detection notifications Read Answer
  • How do I set up and install my DCS-942L? Read Answer
  • What is the max SD card size supported on my mydlink camera Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • How do I add a mydlink-enabled device to my account if it's currently registered to another account? Read Answer
  • How to set up my camera using mydlink Lite App ? Read Answer
  • How do I set up my ShareCenter Cloud Storage (NAS) device? Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • Does my camera support 2 way audio and what port is used for 2 way audio Read Answer
  • How do I reset my camera to factory default settings? Read Answer
  • Why does the mydlink Lite App work on a Wi-Fi connected phone or tablet but not on my 3G/4G Connection? Read Answer
  • What should I do if I can NOT set the device password Read Answer
  • How many users can I assign to the camera? Read Answer
  • Is it possible to put the streaming video from my IP camera on to my own webpage? Read Answer
  • Looking for Information related to the MyDlink App ? Read Answer
  • How do I configure my cameras network settings Read Answer
  • How do I change my Cloud Camera's Night Mode settings? Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • How do I update my device's firmware manually? Read Answer
  • What do the red and green lights on the front of the DCS-2100 camera mean? Read Answer
  • How do I block devices using the mobile app? Read Answer
  • How do I configure my camera's wireless settings? Read Answer