FAQ

  • What do I do if I forget the login username & password of my camera? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • I'm using the Setup Wizard for my camera, but it won't let me save the camera's password. Read Answer
  • Can I record video from a Cloud Camera directly to my PC Read Answer
  • I'm getting error Cannot find Camera during my Mydlink camera setup Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • I can't hear audio from my Cloud Camera in the mobile app. Read Answer
  • How to hard reset NAS Storage device to default settings? Read Answer
  • How do I change the channel on my router? Read Answer
  • How do I increase the resolution of my camera when viewing through the mydlink mobile app? Read Answer
  • What Mobile app can work with my my Wi-Fi camera? What are the system requirements of the Mobile App ? Read Answer
  • Error Unable to connect to mydlink website during Setup Wizard Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • How do I register for a mydlink account? Read Answer
  • How do I add a mydlink-enabled device to my account if it's currently registered to another account? Read Answer
  • I'm getting error Unable to add this device to your mydlink account during my mydlink camera setup Read Answer
  • How do I setup and install my DCS 5222L Read Answer
  • How do I configure my cameras network settings Read Answer
  • How many computers devices can view a camera s Live View at the same time through the mydlink portal Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • How do I reset my camera to factory default settings? Read Answer
  • How do I configure Temperature Detection on my mydlink Baby Camera using the the mydlink service? Read Answer
  • What should I do if the setup wizard can't find my device? Read Answer
  • How do I set an administrator (admin) password on my DCS-5020L? Read Answer
  • How do I set up my ShareCenter Cloud Storage (NAS) device? Read Answer
  • Where are my snapshots saved to? Read Answer
  • How do I manually upgrade the firmware on my camera? Read Answer
  • How do I set up the mydlink devices with the Google Assistant? Read Answer
  • How many cameras can I add to my mydlink account Read Answer
  • What should I do if my camera is not detected by the mydlink Baby app? Read Answer
  • Why didn't I receive the verification e mail when creating a mydlink account? Read Answer
  • How can I change the Wi-Fi network that my mydlink Baby Camera uses? Read Answer
  • How do I find the device Hardware Version? Read Answer
  • How do I set up and install my DCS-5020L? Read Answer