FAQ

  • Looking for Information related to the MyDlink App ? Read Answer
  • How to install mydlink plugin on Mac OS 10.12 Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • How do I set up the mydlink devices with the Google Assistant? Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • What is the max SD card size supported on my mydlink camera Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • Error Unable to connect to mydlink website during Setup Wizard Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • How to add 2nd camera to the same mydlink account? Read Answer
  • How many cameras can I add to my mydlink account Read Answer
  • What should I do if the setup wizard can't find my device? Read Answer
  • What can I do if the wizard can NOT find NAS? Read Answer
  • How do I set an administrator (admin) password on my DCS-942L? Read Answer
  • What should I do if I forget my mydlink-enabled products device password Read Answer
  • How do I register for a mydlink account? Read Answer
  • How do I add a mydlink-enabled device to my account if it's currently registered to another account? Read Answer
  • I'm using the Setup Wizard for my camera, but it won't let me save the camera's password. Read Answer
  • I'm getting error Cannot find Camera during my Mydlink camera setup Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • How to hard reset NAS Storage device to default settings? Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • How do I configure my cameras network settings Read Answer
  • Can I record video from a Cloud Camera directly to my PC Read Answer
  • How do I set up my ShareCenter Cloud Storage (NAS) device? Read Answer
  • Active X fails to install during my mydlink camera setup Read Answer
  • How do I find the device Hardware Version? Read Answer
  • How do I change my router's wireless settings using the mobile app? Read Answer
  • I’m using Safari 6.1 or higher, and my microphone isn’t working for two-way audio. Read Answer
  • How many computers devices can view a camera s Live View at the same time through the mydlink portal Read Answer
  • Where are my snapshots saved to? Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • How do I change the LAN IP address of my camera? Read Answer
  • Why can’t I connect to my wireless router? Read Answer
  • What Mobile app can work with my my Wi-Fi camera? What are the system requirements of the Mobile App ? Read Answer
  • How to update the firmware ? Read Answer
  • How do I view the photos and videos taken by the camera? Read Answer
  • I can't hear audio from my Cloud Camera in the mobile app. Read Answer