FAQ

  • How to setup Sound detection ? Read Answer
  • Why didn't I receive the verification e mail when creating a mydlink account? Read Answer
  • How do I set up the mydlink devices with the Google Assistant? Read Answer
  • Where are my snapshots saved to? Read Answer
  • How many cameras can I add to my mydlink account Read Answer
  • What is the max SD card size supported on my mydlink camera Read Answer
  • How to install mydlink plugin on Mac OS 10.12 Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • What should I do if I can NOT set the device password Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • How to hard reset NAS Storage device to default settings? Read Answer
  • How do I set up a mydlink-enabled Cloud Camera? Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • Why does the LED not light up? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • How do I reset my camera to factory default settings? Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • Error Unable to connect to mydlink website during Setup Wizard Read Answer
  • How do I add a mydlink-enabled device to my account if it's currently registered to another account? Read Answer
  • I can't hear audio from my Cloud Camera in the mobile app. Read Answer
  • I'm getting error Unable to add this device to your mydlink account during my mydlink camera setup Read Answer
  • What should I do if the setup wizard can't find my device? Read Answer
  • What do I do if I forget the login username & password of my camera? Read Answer
  • Why can't I see my camera video in D-ViewCam? Read Answer
  • What can I do if the wizard can NOT find NAS? Read Answer
  • How do I reset my DIR-510L to factory default settings? Read Answer
  • How do I change my Cloud Router's wireless settings? Read Answer
  • How do I find the device Hardware Version? Read Answer
  • Can I record video from a Cloud Camera directly to my PC Read Answer
  • How do I manually upgrade the firmware on my mydlink camera Read Answer
  • How do I change the LAN IP address of my camera? Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • How to add 2nd camera to the same mydlink account? Read Answer
  • How do I register for a mydlink account? Read Answer
  • How do I set up my ShareCenter Cloud Storage (NAS) device? Read Answer
  • How do I configure my camera's wireless settings? Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer