FAQ

  • How do I remove cloud recorded videos? Read Answer
  • I can't hear audio from my Cloud Camera in the mobile app. Read Answer
  • What can I do if the router always shows "Loading" on mydlink portal? Read Answer
  • I no longer receive motion/sound detection notifications Read Answer
  • How do I hard reset my device back to the factory default settings? Read Answer
  • How many computers devices can view a camera s Live View at the same time through the mydlink portal Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • How do I update my device's firmware manually? Read Answer
  • What should I do if the setup wizard can't find my device? Read Answer
  • How do I reset my D-Link IP camera back to factory default settings? Read Answer
  • What do I do if I forget the login username & password of my camera? Read Answer
  • How do I change my Cloud Router's wireless settings? Read Answer
  • How to hard reset NAS Storage device to default settings? Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • What is the max SD card size supported on my mydlink camera Read Answer
  • Can I set up my DCS-1000 camera as a webcam on my computer? Read Answer
  • How do I set up a mydlink-enabled Cloud Camera? Read Answer
  • I'm getting error Cannot find Camera during my Mydlink camera setup Read Answer
  • How do I set an administrator (admin) password on my DCS-942L? Read Answer
  • I have mounted my camera upside down, how do I flip/mirror the image? Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • How do I find the device Hardware Version? Read Answer
  • How do I change the channel on my router? Read Answer
  • What should I do if I can NOT set the device password Read Answer
  • How do I use the two-way audio feature of my Cloud Camera Read Answer
  • How many users can I assign to the camera? Read Answer
  • How do I add a mydlink-enabled device to my account if it's currently registered to another account? Read Answer
  • How many mydlink cloud recording subscriptions are available in the mydlink app? Read Answer
  • How do I remove my camera from my mydlink account Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer
  • How do I increase the resolution of my camera when viewing through the mydlink mobile app? Read Answer
  • Which types of motion detection are available on my IP camera? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • Can the IP Surveillance software for DCS-2100 be used on my DCS-900? Read Answer
  • How do I setup my Wi-Fi camera using the mydlinkLite App? Read Answer
  • How to send an Email Notification from my Wi-Fi camera when Motion is detected ? Read Answer
  • Why can’t I create new rules or schedules after updating to the new mydlink app v2.00? Read Answer