FAQ

  • How do I set up and install my DCS-5020L? Read Answer
  • Where are my snapshots saved to? Read Answer
  • How can I adjust WDR to obtain a more realistic image against the contrasting variations of the dark and bright areas of DCS-6517 ? Read Answer
  • How many computers devices can view a camera s Live View at the same time through the mydlink portal Read Answer
  • How do I set up the mydlink devices with the Google Assistant? Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • How do I reset my D-Link IP camera back to factory default settings? Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • Why does the LED not light up? Read Answer
  • How many users can I assign to the camera? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • How do I setup my DCS-933L Camera as Extender / Repeater? Read Answer
  • I can’t receive the verification e-mail for my mydlink account Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • How do I change the channel on my router? Read Answer
  • What do I do if I forget the login username & password of my camera? Read Answer
  • I can't hear audio from my Cloud Camera in the mobile app. Read Answer
  • Error Unable to connect to mydlink website during Setup Wizard Read Answer
  • How do I reset my camera to factory default settings? Read Answer
  • Can I record video from a Cloud Camera directly to my PC Read Answer
  • I'm getting error Cannot find Camera during my Mydlink camera setup Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • How do I create a new Omna account in order to enjoy live viewing remotely with the Omna app? Read Answer
  • What can I do if the router always shows "Loading" on mydlink portal? Read Answer
  • I no longer receive motion/sound detection notifications Read Answer
  • How do I hard reset my device back to the factory default settings? Read Answer
  • How do I update my device's firmware manually? Read Answer
  • What should I do if the setup wizard can't find my device? Read Answer
  • How do I change my Cloud Router's wireless settings? Read Answer
  • How to hard reset NAS Storage device to default settings? Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • What is the max SD card size supported on my mydlink camera Read Answer
  • Can I set up my DCS-1000 camera as a webcam on my computer? Read Answer
  • How do I set up a mydlink-enabled Cloud Camera? Read Answer
  • How do I set an administrator (admin) password on my DCS-942L? Read Answer
  • I have mounted my camera upside down, how do I flip/mirror the image? Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • How do I find the device Hardware Version? Read Answer