FAQ

  • ONVIF Support for New mydlink Cameras Read Answer
  • What operating systems and browsers do 1st Generation mydlink web portal support? Read Answer
  • How to update the firmware ? Read Answer
  • Surveillance cameras : how to choose ? Read Answer
  • How to setup the DCS-935L Read Answer
  • How do I remove cloud recorded videos? Read Answer
  • How many mydlink cloud recording subscriptions are available in the mydlink app? Read Answer
  • What should I do if my camera is not detected by the mydlink Baby app? Read Answer
  • Why can’t I connect to my wireless router? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • How do I setup my Wi-Fi camera using the mydlinkLite App? Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • How to view my 1st generation mydlink camera on macOS Catalina 10.15 ? Read Answer
  • How do I configure Internet Explorer® to allow ActiveX Controls? Read Answer
  • How to check the mac address of my camera ? Read Answer
  • How to set up wireless on my DCS-2670L? Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • Does my Wi-Fi camera support 2-way audio ? Read Answer
  • Active X fails to install during my mydlink camera setup Read Answer
  • Why my camera is not compatible with my DNR ? Read Answer
  • Can I record video from a Cloud Camera directly to my PC Read Answer
  • How do I find the device Hardware Version? Read Answer
  • How do I setup and install my DCS 5222L Read Answer
  • Why can't I log in to the mydlink app (version 1.10 or earlier)? Read Answer
  • Why can’t I find some of automation rules and schedules after migrating from the mydlink app v1.11 or v1.12 to the new mydlink app v2.00? Read Answer
  • Why can’t I find some of my Schedules after updating to the new mydlink app ? Read Answer
  • Why can’t I find some of my Automation rules after updating to the new mydlink app ? Read Answer
  • Why can’t I download and update to the mydlink app version 2.00 ? Read Answer
  • How do I set up automated rules to control my smart plug and camera using the mydlink app (For LH series)? Read Answer
  • How do I migrate from the mydlink app to the new mydlink app version 2.00 ? Read Answer
  • Do I need to update to the new mydlink app on all my mobile devices ? Read Answer
  • Can I downgrade to the mydlink app version 1.12 or earlier? Read Answer
  • How do I reset my DSP-W218 ? Read Answer
  • What should I do if the setup wizard can't find my device? Read Answer
  • Camera Mounting Instructions Snap Mount Read Answer
  • How can I activate or upgrade the cloud recording service Read Answer
  • How do I set up sound detection using the mydlink app? (For L series) Read Answer
  • How do I set up motion detection using the mydlink app? (For L series) Read Answer
  • How do I set up my camera using the mydlink app? Read Answer
  • How do I record videos to my mobile device using the mydlink app? Read Answer