FAQ

  • How to access MyDlink 1st gen Portal in Edge ? Read Answer
  • ONVIF Support for New mydlink Cameras Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • Surveillance cameras : how to choose ? Read Answer
  • I no longer receive motion/sound detection notifications. Read Answer
  • How do I use the IP Installer software? Read Answer
  • How do I configure Internet Explorer® to allow ActiveX Controls? Read Answer
  • I'm getting error Unable to add this device to your mydlink account during my mydlink camera setup Read Answer
  • How do I change the administrator password on my router? Read Answer
  • What do the red and green lights on the front of the DCS-2100 camera mean? Read Answer
  • Do I have to sign up for a new mydlink account when transferring to the mydlink app ? Read Answer
  • How do I find the device Hardware Version? Read Answer
  • How many mydlink cloud recording subscriptions are available in the mydlink app? Read Answer
  • What operating systems and browsers do 1st Generation mydlink web portal support? Read Answer
  • How to view my 1st generation mydlink camera on macOS Catalina 10.15 ? Read Answer
  • How do I setup the Smart Guard System to monitor events on my camera using D-ViewCam v3.x? Read Answer
  • Why my camera is not compatible with my DNR ? Read Answer
  • How many cameras can I add to my mydlink account Read Answer
  • How do I setup and install my DCS 5222L Read Answer
  • Why can't I log in to the mydlink app (version 1.10 or earlier)? Read Answer
  • Why can’t I find some of automation rules and schedules after migrating from the mydlink app v1.11 or v1.12 to the new mydlink app v2.00? Read Answer
  • Why can’t I find some of my Schedules after updating to the new mydlink app ? Read Answer
  • Why can’t I find some of my Automation rules after updating to the new mydlink app ? Read Answer
  • Why can’t I download and update to the mydlink app version 2.00 ? Read Answer
  • How do I set up automated rules to control my smart plug and camera using the mydlink app (For LH series)? Read Answer
  • How do I migrate from the mydlink app to the new mydlink app version 2.00 ? Read Answer
  • Do I need to update to the new mydlink app on all my mobile devices ? Read Answer
  • Can I downgrade to the mydlink app version 1.12 or earlier? Read Answer
  • How do I reset my DSP-W218 ? Read Answer
  • I'm getting error Cannot find Camera during my Mydlink camera setup Read Answer
  • How can I activate or upgrade the cloud recording service Read Answer
  • How do I set up sound detection using the mydlink app? (For L series) Read Answer
  • How do I set up motion detection using the mydlink app? (For L series) Read Answer
  • How do I set up my camera using the mydlink app? Read Answer
  • How do I remove cloud recorded videos? Read Answer
  • How do I record videos to my mobile device using the mydlink app? Read Answer
  • How do I add the cloud recording service on my camera? Read Answer
  • Do I need to manage cloud storage space? Read Answer
  • Can cloud recordings and SD card recordings work simultaneously? Read Answer
  • Does cloud recording support continuous recordings or schedule recordings? Read Answer