FAQ

  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • Unde pot găsi aplicaţia mydlink™ Home? Read Answer
  • How do I set up the camera using the mydlink app ? Read Answer
  • How do I access my Wi-Fi camera remotely ? Read Answer
  • How many mydlink cloud recording subscriptions are available in the mydlink app? Read Answer
  • How to setup Motion detection ? Read Answer
  • How do I set up my camera using the mydlink app? Read Answer
  • How do I setup the Smart Guard System to monitor events on my camera using D-ViewCam v3.x? Read Answer
  • Does cloud recording support continuous recordings or schedule recordings? Read Answer
  • How do I hard reset my device back to the factory default settings? Read Answer
  • How do I setup and install my DCS 5222L Read Answer
  • Can I downgrade to the mydlink app version 1.12 or earlier? Read Answer
  • Why can’t I find some of my Schedules after updating to the new mydlink app ? Read Answer
  • How do I set up automated rules to control my smart plug and camera using the mydlink app (For LH series)? Read Answer
  • How do I migrate from the mydlink app to the new mydlink app version 2.00 ? Read Answer
  • How do I find the device Hardware Version? Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • Can I download my video clips on my mobile device? Read Answer
  • How do I record videos to my mobile device using the mydlink app? Read Answer
  • How do I add the cloud recording service on my camera? Read Answer
  • Do I need to manage cloud storage space? Read Answer
  • Do I need to renew my subscription plan? Read Answer
  • Can videos be downloaded from the cloud to the SD card of my cameras? Read Answer
  • Can I transfer my subscription to my other mydlink account? Read Answer
  • Can I set up a time to overwrite videos on the cloud? Read Answer
  • Can I remove cloud record videos manually? Read Answer
  • Can I record HD videos to mydlink cloud? Read Answer
  • How do you delete videos based on day limits? Read Answer
  • What are the available cloud recording subscription plans? What is the appropriate plan for me? Read Answer
  • What is the mydlink cloud recording service? Read Answer
  • What can I do if I can’t find footage in the cloud? Read Answer
  • Why does my camera stop recording videos to the cloud? Read Answer
  • How does D-Link keep my videos private and secure in the cloud? Read Answer
  • Why can’t I find my Favorites in the new mydlink app ? Read Answer
  • Why can’t I find my One Tap in the new mydlink app ? Read Answer
  • What do the red and green lights on the front of the DCS-2100 camera mean? Read Answer
  • How to add DCS-4705E to DNR-2020-04P ? Read Answer
  • What app does the DCS-935L work with? Read Answer
  • How to update the firmware ? Read Answer