FAQ

  • Surveillance cameras : how to choose ? Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
  • ONVIF Support for New mydlink Cameras Read Answer
  • Why does my camera stop recording videos to the cloud? Read Answer
  • Is it mandatory to subscribe to the mydlink cloud recording service? Read Answer
  • Can I downgrade to the mydlink app version 1.12 or earlier? Read Answer
  • What operating systems and browsers do 1st Generation mydlink web portal support? Read Answer
  • How do I set up my camera using the mydlink app? Read Answer
  • How do I setup my Wi-Fi camera using the mydlinkLite App? Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • Why can't I log in to the mydlink app (version 1.10 or earlier)? Read Answer
  • How do I factory reset my DCS Camera? Read Answer
  • How do I record videos to my mobile device using the mydlink app? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • What are the available cloud recording subscription plans? What is the appropriate plan for me? Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer
  • How do I set up my DCS-2802KT-EU? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • How do I watch cloud recorded videos? Read Answer
  • Why can't I see my camera video in D-ViewCam? Read Answer
  • How do I set up the camera using the mydlink app ? Read Answer
  • Hvor finner jeg mydlink™ Home-appen? Read Answer
  • What Mobile app can work with my my Wi-Fi camera? What are the system requirements of the Mobile App ? Read Answer
  • How do I access my Wi-Fi camera remotely ? Read Answer
  • What do the event icons mean? Read Answer
  • What can I do if I have Java installation issues on Mac OS? Read Answer
  • How do I set up automated rules to control my smart plug and camera using the mydlink app (For LH series)? Read Answer
  • Can cloud recordings and SD card recordings work simultaneously? Read Answer
  • I can’t receive the verification e-mail for my mydlink account Read Answer
  • How to install mydlink plugin on Mac OS 10.12 Read Answer
  • How do I mount my camera to a wall or ceiling? Read Answer
  • What do I do if I forget the login username & password of my camera? Read Answer
  • What are the system requirements for D-ViewCam 3.x? Read Answer
  • How do I reset my DSP-W218 ? Read Answer
  • What devices does the mydlink app support ? Read Answer
  • Why does the LED not light up? Read Answer
  • How do I configure motion detection on my camera? Read Answer
  • What is Smart Bluetooth? Read Answer
  • How do I change the storage location in D-ViewCam v3.x? Read Answer