FAQ

  • Why does my camera stop recording videos to the cloud? Read Answer
  • What do I do if I forget the login username & password of my camera? Read Answer
  • What operating systems and browsers do 1st Generation mydlink web portal support? Read Answer
  • How to install mydlink plugin on Mac OS 10.12 Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • How to send an Email Notification from my Wi-Fi camera when a Sound is detected ? Read Answer
  • How many mydlink cloud recording subscriptions are available in the mydlink app? Read Answer
  • How do I set an administrator (admin) password on my DCS-942L? Read Answer
  • How do I set up a mydlink-enabled Cloud Camera? Read Answer
  • How to send an Email Notification from my Wi-Fi camera when Motion is detected ? Read Answer
  • How do I change the storage location in D-ViewCam v3.x? Read Answer
  • What should I do if I can NOT set the device password Read Answer
  • Why does the LED not light up? Read Answer
  • How do I find the IP address of my DCS-2330L and access the web-based user interface? Read Answer
  • I'm getting error Cannot find Camera during my Mydlink camera setup Read Answer
  • Why my camera is not compatible with my DNR ? Read Answer
  • How do I set up the camera using the mydlink app ? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • How do I set up the mydlink devices with the Google Assistant? Read Answer
  • How many cameras can I add to my mydlink account Read Answer
  • I can’t receive the verification e-mail for my mydlink account Read Answer
  • Why can't I log in to the mydlink app (version 1.10 or earlier)? Read Answer
  • How do I find the device Hardware Version? Read Answer
  • How do I setup and install my DCS 5222L Read Answer
  • Why can’t I find some of automation rules and schedules after migrating from the mydlink app v1.11 or v1.12 to the new mydlink app v2.00? Read Answer
  • Why can’t I find some of my Schedules after updating to the new mydlink app ? Read Answer
  • Why can’t I find some of my Automation rules after updating to the new mydlink app ? Read Answer
  • Why can’t I download and update to the mydlink app version 2.00 ? Read Answer
  • How do I set up automated rules to control my smart plug and camera using the mydlink app (For LH series)? Read Answer
  • How do I migrate from the mydlink app to the new mydlink app version 2.00 ? Read Answer
  • Do I need to update to the new mydlink app on all my mobile devices ? Read Answer
  • Can I downgrade to the mydlink app version 1.12 or earlier? Read Answer
  • How do I reset my DSP-W218 ? Read Answer
  • How can I activate or upgrade the cloud recording service Read Answer
  • How do I set up sound detection using the mydlink app? (For L series) Read Answer
  • How do I set up motion detection using the mydlink app? (For L series) Read Answer
  • How do I set up my camera using the mydlink app? Read Answer
  • How do I remove cloud recorded videos? Read Answer
  • How do I record videos to my mobile device using the mydlink app? Read Answer
  • How do I add the cloud recording service on my camera? Read Answer