FAQ

  • Surveillance cameras : how to choose ? Read Answer
  • ONVIF Support for New mydlink Cameras Read Answer
  • How many mydlink cloud recording subscriptions are available in the mydlink app? Read Answer
  • Why can’t I find my One Tap in the new mydlink app ? Read Answer
  • Is it mandatory to subscribe to the mydlink cloud recording service? Read Answer
  • How do I set up the camera using the mydlink app ? Read Answer
  • How do I update my device's firmware manually? Read Answer
  • Why can’t I find my Favorites in the new mydlink app ? Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • I can’t receive the verification e-mail for my mydlink account Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • How to view my 1st generation mydlink camera on macOS Catalina 10.15 ? Read Answer
  • What do the red and green lights on the front of the DCS-2100 camera mean? Read Answer
  • Why can’t I download and update to the mydlink app version 2.00 ? Read Answer
  • How do I add the cloud recording service on my camera? Read Answer
  • Can cloud recordings and SD card recordings work simultaneously? Read Answer
  • Mistä löydän mydlink™ Home -ohjelman? Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • Can I downgrade to the mydlink app version 1.12 or earlier? Read Answer
  • How does the Camera work while I am away from home? Read Answer
  • How to setup Sound detection ? Read Answer
  • How do I setup the Smart Guard System to monitor events on my camera using D-ViewCam v3.x? Read Answer
  • How do I set up my camera using the mydlink app? Read Answer
  • How do I turn off auto-renewing subscriptions? Read Answer
  • Why my camera is not compatible with my DNR ? Read Answer
  • How do I add a camera in D View Cam v3 x Read Answer
  • What can I do if I forget my camera password? Read Answer
  • How to update the firmware ? Read Answer
  • How do I set up my DCS-2802KT-EU? Read Answer
  • How can I delete the cameras binding with NVR? Read Answer
  • Why can’t I find some of automation rules and schedules after migrating from the mydlink app v1.11 or v1.12 to the new mydlink app v2.00? Read Answer
  • Why can't I log in to the mydlink app (version 1.10 or earlier)? Read Answer
  • Why can’t I find some of my Schedules after updating to the new mydlink app ? Read Answer
  • Why can’t I find some of my Automation rules after updating to the new mydlink app ? Read Answer
  • How do I set up automated rules to control my smart plug and camera using the mydlink app (For LH series)? Read Answer
  • How do I migrate from the mydlink app to the new mydlink app version 2.00 ? Read Answer
  • How do I reset my DSP-W218 ? Read Answer
  • Do I need to update to the new mydlink app on all my mobile devices ? Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer