Preguntas frecuentes

  • How can I activate or upgrade the cloud recording service Ver respuesta
  • How do I set up sound detection using the mydlink app? (For L series) Ver respuesta
  • How do I set up motion detection using the mydlink app? (For L series) Ver respuesta
  • How do I set up my camera using the mydlink app? Ver respuesta
  • How do I set up automated rules to control my smart plug and camera using the mydlink app (For LH series)? Ver respuesta
  • How do I remove cloud recorded videos? Ver respuesta
  • How do I record videos to my mobile device using the mydlink app? Ver respuesta
  • How do I migrate from the mydlink app to the new mydlink app version 2.00 ? Ver respuesta
  • How do I add the cloud recording service on my camera? Ver respuesta
  • Do I need to manage cloud storage space? Ver respuesta
  • Can cloud recordings and SD card recordings work simultaneously? Ver respuesta
  • Does cloud recording support continuous recordings or schedule recordings? Ver respuesta
  • Do I need to update to the new mydlink app on all my mobile devices ? Ver respuesta
  • Do I need to renew my subscription plan? Ver respuesta
  • Can videos be downloaded from the cloud to the SD card of my cameras? Ver respuesta
  • Can my recordings be synchronized with my Google Drive or Dropbox account? Ver respuesta
  • Can I transfer my subscription to my other mydlink account? Ver respuesta
  • Can I share my video with other people? Ver respuesta
  • Can I share my video in the cloud with other mydlink accounts? Ver respuesta
  • Can I set up a time to overwrite videos on the cloud? Ver respuesta
  • Can I remove cloud record videos manually? Ver respuesta
  • Can I record HD videos to mydlink cloud? Ver respuesta
  • Can I download my video clips on my mobile device? Ver respuesta
  • Can I downgrade to the mydlink app version 1.12 or earlier? Ver respuesta
  • How many mydlink cloud recording subscriptions are available in the mydlink app? Ver respuesta
  • Can I change my subscription plan? Ver respuesta
  • How do I cancel subscription plan? (for Android users) Ver respuesta
  • How do I cancel my subscription? (for iOS users) Ver respuesta
  • How do I set up sound detection using the mydlink app? (For LH series) Ver respuesta
  • How do I set up motion detection using the mydlink app? (For LH series) Ver respuesta
  • How do I watch cloud recorded videos? Ver respuesta
  • How do I turn off auto-renewing subscriptions? Ver respuesta
  • How long will my video marked “Pinned” be retained in the cloud? Ver respuesta
  • What will happen to my recordings if I cancel my subscription? Ver respuesta
  • If I replace one camera with another new camera, will the video remain? Ver respuesta
  • How do you delete videos based on day limits? Ver respuesta
  • What are the available cloud recording subscription plans? What is the appropriate plan for me? Ver respuesta
  • Where are my videos stored? Ver respuesta
  • Will the mydlink cloud recording service be available for all countries? Ver respuesta
  • Is it mandatory to subscribe to the mydlink cloud recording service? Ver respuesta