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FAQ

  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • How do I add a mydlink-enabled device to my account if it's currently registered to another account? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • How do I find the device Hardware Version? Read Answer
  • How do I register for a mydlink account? Read Answer
  • What should I do if I forget my mydlink-enabled products device password Read Answer
  • How do I hard reset my device back to the factory default settings? Read Answer
  • How do I update my device's firmware manually? Read Answer
  • How do I reset my mydlink account password Read Answer
  • What can I do if I have Java installation issues on Mac OS? Read Answer
  • Why didn't I receive the verification e mail when creating a mydlink account? Read Answer
  • How do I change the 802.11 mode on my router? Read Answer
  • Can I connect a hub or switch to my D-Link router to add more computers? Read Answer