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FAQ

  • Looking for Information related to the MyDlink App ? Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • Can I record video from a Cloud Camera directly to my PC Read Answer
  • Error Unable to connect to mydlink website during Setup Wizard Read Answer
  • How to change camera connection type from wired to wireless through mydlink portal? Read Answer
  • How do I setup and install my DCS 5222L Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • I can't hear audio from my Cloud Camera in the mobile app. Read Answer
  • How do I remove my camera from my mydlink account Read Answer
  • How do I add a mydlink-enabled device to my account if it's currently registered to another account? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • How do I find the device Hardware Version? Read Answer
  • How do I set up motion detection and recording in D-ViewCam? Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • How to install mydlink plugin on Mac OS 10.12 Read Answer
  • I'm getting error Cannot find Camera during my Mydlink camera setup Read Answer
  • How do you setup Scheduled Recording in D-ViewCam? Read Answer
  • How do setup email notifications on my mydlink camera Read Answer
  • How do I set up scheduled recording in D-ViewCam? Read Answer
  • Why does Java not load when trying to view my camera through the mydlink portal in Mac OS 10.7? Read Answer
  • How do I set up a mydlink-enabled Cloud Camera? Read Answer
  • How do I register for a mydlink account? Read Answer
  • How do you setup Motion Detection Recording in D-ViewCam? Read Answer
  • What should I do if I can NOT set the device password Read Answer
  • Active X fails to install during my mydlink camera setup Read Answer
  • Why can't I see the video from my camera on D-ViewCam? Read Answer
  • How to add 2nd camera to the same mydlink account? Read Answer
  • How do I setup e-mail notifications for Events in D-ViewCam v3.x ? Read Answer
  • How do I use the two-way audio feature of my Cloud Camera Read Answer
  • Where are my snapshots saved to? Read Answer
  • How do I enable a new camera in D-ViewCam? Read Answer
  • I'm using the Setup Wizard for my camera, but it won't let me save the camera's password. Read Answer
  • How do I increase the resolution of my camera when viewing through the mydlink mobile app? Read Answer
  • mydlink Lite crashes when DCS-5222LB1 or DCS-2330L is selected Read Answer
  • I’m using Safari 6.1 or higher, and I can’t view my camera’s Live View. Read Answer
  • I’m using Safari 6.1 or higher, and my microphone isn’t working for two-way audio. Read Answer
  • The image is out of focus. Read Answer
  • What should I do if I forget my mydlink-enabled products device password Read Answer