FAQ

  • Looking for Information related to the MyDlink App ? Read Answer
  • What can I do if I can NOT see live video on mydlink app successfully? Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • How do I find the device Hardware Version? Read Answer
  • I'm getting error Cannot find Camera during my Mydlink camera setup Read Answer
  • What should I do if the setup wizard can't find my device? Read Answer
  • How do I setup and install my DCS 5222L Read Answer
  • I can't hear audio from my Cloud Camera in the mobile app. Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • How do I set up the mydlink devices with the Google Assistant? Read Answer
  • Why can’t I connect to my wireless router? Read Answer
  • Active X fails to install during my mydlink camera setup Read Answer
  • Can I record video from a Cloud Camera directly to my PC Read Answer
  • How do I add a mydlink-enabled device to my account if it's currently registered to another account? Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • How do I remove my camera from my mydlink account Read Answer
  • Does my security camera support Bluetooth ? How does it work ? Read Answer
  • Does my Wi-Fi camera support 2-way audio ? Read Answer
  • How to send an Email Notification from my Wi-Fi camera when Motion is detected ? Read Answer
  • How to send an Email Notification from my Wi-Fi camera when a Sound is detected ? Read Answer
  • What Mobile app can work with my my Wi-Fi camera? What are the system requirements of the Mobile App ? Read Answer
  • How to update the firmware ? Read Answer
  • How to setup Motion detection ? Read Answer
  • How to setup Sound detection ? Read Answer
  • What can I do if my Wi-Fi camera is not working correctly ? Read Answer
  • Does my security camera support extender mode ? Read Answer
  • Does my Wi-Fi camera support Night Vision? Read Answer
  • How do I access my Wi-Fi camera remotely ? Read Answer
  • How do I set up motion detection and recording in D-ViewCam? Read Answer
  • How do I change the LAN IP address of my camera? Read Answer
  • How do I mount my camera to a wall or ceiling? Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • What can I do if I forget my camera password? Read Answer
  • How to install mydlink plugin on Mac OS 10.12 Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • How do I set up my ShareCenter Cloud Storage (NAS) device? Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • What can I do if the router always shows "Loading" on mydlink portal? Read Answer
  • How do I set up scheduled recording in D-ViewCam? Read Answer
  • How do I upgrade the firmware on my router? Read Answer