FAQ

  • What operating systems and browsers do 1st Generation mydlink web portal support? Read Answer
  • How to install mydlink plugin on Mac OS 10.12 Read Answer
  • Does my Wi-Fi camera support 2-way audio ? Read Answer
  • Will the mydlink cloud recording service be available for all countries? Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • How do I add a camera in D View Cam v3 x Read Answer
  • How many mydlink cloud recording subscriptions are available in the mydlink app? Read Answer
  • How do I reset my DSP-W218 ? Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • Where are my snapshots saved to? Read Answer
  • How to view my 1st generation mydlink camera on macOS Catalina 10.15 ? Read Answer
  • How do I configure my cameras network settings Read Answer
  • How do I reset my mydlink account password Read Answer
  • How do I setup the Smart Guard System to monitor events on my camera using D-ViewCam v3.x? Read Answer
  • How do I view which websites have visited through my mydlink router? Read Answer
  • I'm getting error Cannot find Camera during my Mydlink camera setup Read Answer
  • Why my camera is not compatible with my DNR ? Read Answer
  • Does cloud recording support continuous recordings or schedule recordings? Read Answer
  • Looking for Information related to the MyDlink App ? Read Answer
  • Error Unable to connect to mydlink website during Setup Wizard Read Answer
  • How do I find the device Hardware Version? Read Answer
  • How do I setup and install my DCS 5222L Read Answer
  • Why can't I log in to the mydlink app (version 1.10 or earlier)? Read Answer
  • Why can’t I find some of automation rules and schedules after migrating from the mydlink app v1.11 or v1.12 to the new mydlink app v2.00? Read Answer
  • Why can’t I find some of my Schedules after updating to the new mydlink app ? Read Answer
  • Why can’t I find some of my Automation rules after updating to the new mydlink app ? Read Answer
  • Why can’t I download and update to the mydlink app version 2.00 ? Read Answer
  • How do I set up automated rules to control my smart plug and camera using the mydlink app (For LH series)? Read Answer
  • How do I migrate from the mydlink app to the new mydlink app version 2.00 ? Read Answer
  • Do I need to update to the new mydlink app on all my mobile devices ? Read Answer
  • Can I downgrade to the mydlink app version 1.12 or earlier? Read Answer
  • How do I block devices using the mobile app? Read Answer
  • How do I change my Cloud Router's wireless settings? Read Answer
  • How can I activate or upgrade the cloud recording service Read Answer
  • How do I set up sound detection using the mydlink app? (For L series) Read Answer
  • How do I set up motion detection using the mydlink app? (For L series) Read Answer
  • How do I set up my camera using the mydlink app? Read Answer
  • How do I remove cloud recorded videos? Read Answer
  • How do I record videos to my mobile device using the mydlink app? Read Answer
  • How do I add the cloud recording service on my camera? Read Answer