FAQ

  • What do I do if I forget the login username & password of my camera? Read Answer
  • How do I reset my camera to factory default settings? Read Answer
  • How do I remove/block users from my wireless network on my mydlink router? Read Answer
  • How do I configure my cameras network settings Read Answer
  • Onde posso encontrar a aplicação mydlink™ Home? Read Answer
  • How can I watch my camera’s live video without a time limit? Read Answer
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  • How to check the mac address of my camera ? Read Answer
  • I can’t receive the verification e-mail for my mydlink account Read Answer
  • How do I access my mydlink camera remotely? Read Answer
  • What are the minimum system requirements for the mydlink Baby Camera? Read Answer
  • How do I connect my camera wirelessly using Wi-Fi Protected Setup(WPS)? Read Answer
  • How do I manually upgrade the firmware on my mydlink Baby Camera using a computer with a Mac operating system? Read Answer
  • How do I manually upgrade the firmware on my baby camera using Windows®? Read Answer
  • How to setup Motion detection ? Read Answer
  • How do I remove my camera from my mydlink account Read Answer
  • I can't sign in using the mydlink Lite/mydlink + mobile app. Read Answer
  • How to install mydlink plugin on Mac OS 10.12 Read Answer
  • Why does the mydlink Mobile App connection work on Wi Fi but not on my 3G or 4G Connection Read Answer
  • My mydlink-enabled product is "Offline". Read Answer
  • How do I configure Internet Explorer® to allow ActiveX Controls? Read Answer
  • I'm getting error Unable to add this device to your mydlink account during my mydlink camera setup Read Answer
  • How do I change the administrator password on my router? Read Answer
  • Why can’t the installation wizard on the CD find my network connected camera? Read Answer
  • I can't hear audio from my Cloud Camera in the mobile app. Read Answer
  • I'm getting error Cannot find Camera during my Mydlink camera setup Read Answer
  • How many cameras can I add to my mydlink account Read Answer
  • How can I change the Wi-Fi network that my mydlink Baby Camera uses? Read Answer
  • How do I configure my camera's wireless settings? Read Answer
  • Why can’t I connect to my wireless router? Read Answer
  • What Mobile app can work with my my Wi-Fi camera? What are the system requirements of the Mobile App ? Read Answer
  • Looking for Information related to the MyDlink App ? Read Answer
  • What should I do if I can NOT set the device password Read Answer
  • How do I set an administrator (admin) password on my DCS-942L? Read Answer
  • Como visualizar em direto as imagens dos seus dispositivos através do portal mydlink de 1ª geração em macOS Catalina Read Answer
  • How do I reset my mydlink camera settings to factory defaults Read Answer
  • How do I configure the audio settings (speaker and microphone) on my DCS-942L? Read Answer
  • mydlink Lite crashes when DCS-5222LB1 or DCS-2330L is selected Read Answer